Some of the commonly asked questions regarding our services are:
Q. Do you paint or stain the materials?
A. No we do not. The only instance where a paintbrush is ever used is to apply the primer in the joints, only of external works.
Q. What does Open Housed Mean & What does Closed Housed Mean?
A. Open Housed means there is No Riser Board & Closed Housed means that there is a riser board between Treads (you cannot see between the Treads)
Q. What does Saw Tooth Mean?
A. Saw tooth can also be called a cut stringer & it is where there is No Stringer visible above the Treads &/or Risers.
Q. What is the time frame I should allocate for Stairway Solutions to install my job?
A. Every Job is different & has different requirements, usually it is best to allocate at least one full day for the installation of the Stairs & one full day for the Installation of the Balustrade, occasionally however we may not require the full two days & other times we require additional installation days. If you have concerns please speak with one of our friendly staff members.
Q. How long after installation is it until I can walk on the Stairs?
A. We recommend 24hours, this allows the glue to dry completely & will therefore minimise any future squeaks. Walking on a “just installed” flight of stairs can break the not properly dried/formed glue, which can then be the cause of future squeaks.
Q. Will the materials supplied to me match the sample of timber provided, or match my floor?
A. There are no guarantees with Timber as it is a natural material, which is governed by the growing conditions that the tree needs to endure prior to milling. We will try our best to match our products with any existing timber and our Show Room is always available to visit during office hours if you wish to come in and see our timber types in person.
Q. How do I maintain my timber stairs?
A. Timber is a natural product, therefore it does need to be properly maintained. Each different type of timber will age individually and the maintenance care will also depend on where the stairs are and how often they are used (e.g. external stairs which are used every day will need more maintenance then covered internal stairs). For any specific questions on how often to paint/polish your stairs it is best to consult a painter or ask one of our friendly staff members and we will try our best to help you out.